Catastrophe Response

In the aftermath of any catastrophic event, policyholders and claimants expect fast, responsive service. Crawford is uniquely equipped to handle the increases in volume, complexity and the additional stress and strain on the system of carrier infrastructure. In this space, we provide the latest information on how Crawford is responding to recent severe weather events/disasters and other major events.

Major Events

Crawford is the industry's leading independent adjusting resource for insurance claim management in response to natural and man-made disasters. In this section, you will find detailed information on our response to any major event Crawford is currently handling.

Analysis and Resources

During the last 70 years, Crawford has handled all kinds of property and casualty claims, both large and small. In this section, we share our expertise and lessons learned from select severe storms and other major events.


Penang Floods – Malaysia
Typhoon like winds and torrential rain lashed about 80% of the State of Penang from the afternoon of Saturday 4 November 2017 and lasted until the early morning of Sunday 5 November 2017.  The extreme weather caused severe and widespread floods, various landslides and toppling of trees in the State.
Storm Brian forecast to hit the UK this weekend 
Crawford & Company® has readied its surge response teams as weather warnings are in place for Friday night and into Saturday for winds of up to 70 mph and heavy downpours of rain.
From ex‐hurricane Ophelia to Storm Brian
Crawford & Company® UK’s property teams are responding to claims after ex‐hurricane Ophelia moved across the Republic of Ireland, Wales, the north‐west of England and Scotland.
Huge earthquake hits Mexico City
Crawford & Company® has mobilized resources across South and Central America, with additional Spanish‐ speaking teams potentially available for deployment following yesterday’s M7.1 earthquake in Mexico.
Storm Alert
The worst of Hurricane Irma might be over, but the cleanup is only just beginning in the U.S. and the Caribbean islands. Many islands have been virtually destroyed by Hurricane Irma with Saint Martin one of the worst affected areas.
Mexico hit by powerful earthquake
Crawford & Company® teams in Central America have been monitoring the effects of a powerful earthquake which struck just off the Pacific coast of Mexico overnight.
Earthquake hits Greece and Turkey
Crawford®’s adjusting teams in southern Europe have been on high alert after a powerful 6.7 earthquake struck near the Greek island of Kos, close to the western Turkish coastline shortly after 1am local time on Friday.
Earthquake – Leyte, Visayas Region, Philippines
An earthquake struck at 4:03 PM on Thursday 6 July 2017.   Its magnitude is reported at 6.5 on the Richter scale.  The epicenter was located on land about 8 kilometers south west of Jaro, Leyte.  The depth of the earthquake was quite shallow and said to be about 2 kilometers deep
Crawford® Response to TC Debbie
The aftermath of Tropical Cyclone Debbie brought with it significant damage to the Queensland coastal regions from Mackay to the Whitsundays. Heavy rain has caused localised flooding in areas around Rockhampton and in northern New South Wales around Lismore and Murwillumbah. Fortunately, flood levies did not rise as high as expected in Rockhampton, sparing many residents and business owners from damage.  Our thoughts are with the many thousands affected by this event
Crawford Response to TC Debbie
Tropical Cyclone Debbie, classified as a category 4 cyclone, is forecast to make landfall on the mainland in Queensland between Ayr and Bowen around midday.
Surge Update: UK and Scotland braced for storm Doris
Crawford & Company® UK’s Glasgow and Manchester‐based claims handlers are on high alert in advance of storm Doris making landfall over the country this Thursday (23rd).
Earthquake – Surigao City, Surigao Del Norte, Mindanao
An earthquake struck Surigao City at 10:03 PM on Friday 10 February 2017.  Its magnitude is reported at 6.7 on the Richter scale.  The epicentre was about 14 kilometers to the north‐west of Surigao City. 
Market Update: Crawford updating clients after Chile wildfire
Our operations in Chile and neighbouring South American countries have updated clients and stakeholders today on activities following wildfires in the region.
Chile hit by worst wildfire in modern history
Crawford & Company®’s adjusters in Chile and neighbouring regions have mobilised this week after wildfires swept through three regions of the country. Almost 4,000 firefighters have been trying to contain the blaze, which affected a total area of almost 250,000 hectares by Friday 27 January.
Market Update: Italy hit by further earthquakes and avalanche
Crawford & Company®’s Milan and Rome offices are on alert following a string of earthquakes in central Italy. According to reports, an earthquake‐triggered avalanche buried a hotel at a ski resort in central Italy, leaving up to 30 hotel guests and workers either missing or dead, rescue workers said early Thursday.
Surge Update: Coastal towns and villages braced for storm surge
Crawford & Company® has readied its surge response teams amidst a prolonged period of snow, tidal surges along the East Coast and storm force winds predicted for the weekend.
Market Update: Thailand Floods ‐ Crawford® Responds
Crawford & Company®’s South East Asian adjusters are moving into affected regions of southern Thailand, as floods which hit 12 southern provinces after the New Year begin to subside.