Catastrophe Response

In the aftermath of any catastrophic event, policyholders and claimants expect fast, responsive service. Crawford is uniquely equipped to handle the increases in volume, complexity and the additional stress and strain on the system of carrier infrastructure. In this space, we provide the latest information on how Crawford is responding to recent severe weather events/disasters and other major events.

Major Events

Crawford is the industry's leading independent adjusting resource for insurance claim management in response to natural and man-made disasters. In this section, you will find detailed information on our response to any major event Crawford is currently handling.

Analysis and Resources

During the last 70 years, Crawford has handled all kinds of property and casualty claims, both large and small. In this section, we share our expertise and lessons learned from select severe storms and other major events.


Market Update: Floods in Malaysia
Crawford Malaysia adjusters have mobilised in response to some of the worst flooding in the country’s history in five of the North/East Coast States.
Crawford Ready for Weather Claims
Crawford & Company’s adjusters and its ClaimsAlert® team were kept busy over the Christmas period handling claims from the snow, ice and heavy rain that affected parts of the UK.
Market Update: “Weather Bomb” Set to Bring Disruption to UK
Crawford & Company has placed its adjusting teams and call centre employees on alert in advance of the first round of seasonal winter storms currently heading towards the U.K. With overnight winds gusting to up to 100mph in Scotland, Crawford has extra employees added to its night shift duty and has increased headcount in advance of this weekend at the company’s call centres in Glasgow.
Market Update: Typhoon Hagupit
A year on from bringing homes and businesses back from the brink after Typhoon Haiyan, Crawford & Company’s adjusters have once again been mobilised as Hagupit swept through the Philippines this weekend.
Market Update: Crawford & Company is Prepared for Hurricane Gonzalo
The eye of a powerful Category 3 storm with 125 mph winds and higher gusts is moving toward the British territory of Bermuda, according to the National Hurricane Center in Miami. Hurricane Gonzalo had reached Category 4 strength with maximum sustained winds of 145 mph.
Market Update: Tropical Storm Fung-Wong - Philippines
Tropical Storm Fung‐Wong badly affected Southern Luzon on Thursday 18 and Friday 19 September 2014. This Category 1 tropical storm was made worse by half a month’s rainfall across the Island of Luzon in a very short period. Winds up to 70 kilometres per hour were experienced in places and severe flooding affected the area after heavy and prolonged rainfall.
Market Update: Tropical Storm Fung-Wong - Taiwan
Tropical Storm Fung‐Wong made land‐fall on the island of Taiwan on Saturday, 21 September 2014. Classified as a severe tropical storm, Fung‐Wong brought heavy rainfall throughout the island. Our Taiwan office has been unaffected and our team of adjusters is ready to respond to claims arising from the storm.
Market Update: Ex-Hurricane Bertha
Ex‐Hurricane Bertha has now weakened into an Atlantic storm and will track towards the UK during the next few days. There is still uncertainty as to the impact and path that Bertha will take but there is a strong possibility that rain and strong winds may well bring disruption, especially in the south.Crawford & Company’s 24/7 service ClaimsAlert® is ready to respond to any claims arising from Ex‐Hurricane Bertha.
Gas Explosion in Kaohsiung, Taiwan
In the second tragedy to hit Taiwan in the last two weeks, multiple gas explosions occurred late Thursday night, 31 July 2014, in the southern port city of Kaohsiung.
Market Update: Typhoon Matmo ‐ Taiwan
Typhoon Matmo (Henry) has the distinction of being the first tropical storm to make landfall on Taiwan in 2014. Classified as a Category 2 severe tropical storm, Matmo brought fierce winds and torrential rainfall as it crossed the island and made its way toward the Taiwan Strait and the southeast coast of China. Our Taiwan office has been unaffected and our team of adjusters is ready to respond to claims arising from the storm.
Market Update: Typhoon Rammasun (Local Name: Glenda)
This category 3 storm first made landfall in Albay Province with sustained winds of 130 kph with gusts of up to 165kph. Crawford Philippines is now responding to claims at a variety of different commercial, industrial, construction and power complexes in the areas of damage.
Market Update: Typhoon Neoguri - Japan
Crawford & Company’s Japanese operations are on alert after authorities urged hundreds of thousands of people in the country’s Okinawa island chain to seek shelter against Typhoon Neoguri.
Market Update: Floods in the Balkans
Crawford & Company’s central European offices have mobilised to respond to a range of claims notified after devastating floods hit the Balkan countries of Serbia and Bosnia Herzegovina.
Market Update: Unrest in Ho Chi Minh City, Vietnam
Vietnamese protestors have targeted foreign owned factories in an angry reaction to Chinese oil drilling in a part of the South China Sea claimed by Vietnam.
Crawford & Company Assisting Clients with the Effects of the Chilean Earthquake and Tsunami
A major earthquake with a magnitude 8.2 struck off the coast of northern Chile on Tuesday night, April 1, triggering a tsunami that hit the shore with two-meter waves. According to the U.S. Geological Survey (USGS), at least 47 aftershocks ranging in magnitude have occurred since the magnitude 8.2 quake.
Market Update: Sewage Overflows Caused by Flooding
Following the winter deluge, Crawford & Company UK’s adjusters have encountered frequent problems involving sewage overflows in domestic and commercial properties. The resultant need to clean and decontaminate property is obviously paramount and in this market update, we detail a number of elements customers and insurers should look out for in such cases.
Weather Update: Extreme weather continues
As the country continues to be affected by widespread flooding, Crawford & Company has adjusters working around the clock to  help people and businesses affected by the extreme weather.
Market Update: Oil spills caused by flooding
As flooding continues to deluge large parts of southern England, Crawford’s UK adjusters have encountered relatively frequent problems involving fuel oil spills at both domestic and commercial properties.
Crawford ready for surge in weather claims 
Crawford & Company’s 24/7 service ClaimsAlert© is expecting  a further surge of instructions from insurers as bad weather  continues to affect large parts of the United Kingdom. 
Crawford responds to bushfires
On 12 January 2014 a bushfire developed in Parkerville which is a semi-rural location situated in the Perth Hills district of Western Australia.  Authorities have confirmed that 55 properties have been lost.
Crawford responds to floods in Jakarta
Crawford & Company in Indonesia are on alert, following a period  of sustained heavy rain in the country’s capital and across Java,  Sumatra, Sulawesi and other islands.
Market Update: Salt Water Flooding
The impact of salt water flooding has been a consistent theme over the past 18 months on both sides of the Atlantic from Superstorm Sandy to the recent UK tidal surges. In this market update, we detail a number of the practical challenges clients will be tackling when dealing with this corrosive combination.
Crawford remain on high alert
Severe flood warnings remain in place across England and Wales as high tides are predicted to threaten coastal communities. Further inland, the risk is that rivers will rise still further and burst their banks.