Catastrophe Response

In the aftermath of any catastrophic event, policyholders and claimants expect fast, responsive service. Crawford is uniquely equipped to handle the increases in volume, complexity and the additional stress and strain on the system of carrier infrastructure. In this space, we provide the latest information on how Crawford is responding to recent severe weather events/disasters and other major events.

Major Events

Crawford is the industry's leading independent adjusting resource for insurance claim management in response to natural and man-made disasters. In this section, you will find detailed information on our response to any major event Crawford is currently handling.

Analysis and Resources

During the last 70 years, Crawford has handled all kinds of property and casualty claims, both large and small. In this section, we share our expertise and lessons learned from select severe storms and other major events.


Market Update: Typhoon "Nock-Ten"
The typhoon made landfall in Catanduanes at 6:30 p.m. on Sunday 25 December 2016. After hitting land in Catanduanes, the storm crossed Albay, Camarines Sur, Camarines Norte, Southern Quezon, Laguna, Batangas and Cavite on Monday 26 December. The storm band had an estimated 500 kilometer diameter.
Surge Update: Fears of Storm Barbara over holiday period
Forecasters are predicting unsettled weather this week which is likely to affect travel over the Christmas weekend. The Met Office® says strong gales could cause damage on Christmas Eve but it is too early to accurately predict beyond that.
Surge Update: Storm Angus brings strong winds and heavy rain
Storm Angus, the first named storm of the season, has hit the UK with gusts of up to 84 mph battering coastal regions with torrential rain and flooding
Market Update: New Zealand Earthquake
A 7.5‐magnitude earthquake hit near Hanmer Springs on the South Island of New Zealand at 12:02 am. The earthquake struck 95km from Christchurch which is still recovering from the 2011 earthquake that killed 185 people and destroyed many buildings.
Italy hit by worst earthquake in 36 years
The most powerful earthquake since 1980 has toppled buildings and churches and caused boulders that rained down on towns and villages in central Italy.
Market Update: Typhoon Haima
This category 5 storm first made landfall in Peñablanca, Cagayan Province on the east coast of Northern Luzon late Wednesday 19 October 2016.  The highest storm signal was raised by PAGASA (Philippine Weather Bureau) in the Northern Provinces of Cagayan, Isabela, Kalinga, Apayao, Northern Abra and Ilocos Norte.  The largest cities in or near the path of this typhoon include Tuguegarao, Ilagan, Vigan and Laoag.  The inner ring of the typhoon had a reported 800 km diameter, so damage to property and infrastructure will be widespread.
Market Update: Hurricane Matthew
After tearing through the Caribbean, Hurricane Matthew has moved up the coast of the southeastern U.S., leaving a trail of coastal destruction, wind damage, and flooding.
Market Update: Hurricane Matthew
Crawford & Company® has prepared its full resources for immediate deployment following devastation left by Hurricane Matthew this week.
Market Update: HurricaneMatthew
Crawford & Company® has prepared its full resources for immediate deployment following devastation left by Hurricane Matthew this week.
Market Update: Category 4 Matthew Hits Haiti; Hurricane Warnings Issued in the Bahamas
Category 4 Hurricane Matthew is hammering Haiti with high winds, heavy rain, and surge flooding. The eye of the hurricane came ashore in the western Tiburon Peninsula of Haiti near the town of Les Anglais around 7 am EDT. Hurricane warnings have been expanded to include Northwest Bahamas, including Nassau and Freeport. Hurricane warnings now include the entire Bahamas chain as well Eastern Cuba and Haiti.
Market Update: Crawford & Company® on Standby for Immediate Response as Tropical Storm Matthew Threatens Caribbean
Tropical Storm Matthew is now heading for the central Caribbean Sea and is forecast to strengthen into a hurricane later today or tonight, posing a threat to parts of the Caribbean basin and possibly parts of the U.S. later next week. Starting southeast of Puerto Rico and moving northwest, TS Matthew is producing heavy rain and strong winds. Tropical storm warnings have been issued for parts of the Lesser Antilles. Tropical storm watches have been issued for Aruba, Bonaire, and Curaçao, meaning storm conditions are possible in this area, in this case within the next 36-48 hours. TS Matthew could then threaten Hispañola, Jamaica or parts of eastern Cuba as soon as early next week, likely as a hurricane. As weather forecasters monitor the progress of Matthew, they are watching for impacts in the Caribbean Sea, Gulf of Mexico, Bahamas and U.S. East Coast.
Market Update: Magnitude 6.8 Earthquake, Myanmar
Crawford & Company Asia Pacific has readied its teams in Bangkok for mobilisation following the 6.8 earthquake which struck the Mandalay region of Myanmar on Wednesday 24 August.
Market Update: Italian Earthquake
At 02:36 local time on 24 August, a magnitude 6.2 earthquake struck the central Italian region 11km from Norcia PG. At the time of writing Italian media was reporting that the damage had tragically led to the deaths of at least 37 people with the figure expected to rise further.
Market Update: Typhoon Nepartak hits Taiwan & South Eastern China Taiwan
Typhoon Nepartak has the distinction of being the first large typhoon in the northwest Pacific and the first to affect Taiwan and south eastern China in 2016. Classified as a Category 5 severe tropical storm, Nepartak made landfall in Taidong County of east Taiwan on 8 July 2016.
Surge Update: Torrential rain and floods hit the South East  
Crawford & Company UK is responding to a number of flood claims in the South East today, with postcode regions in London, Sussex and Surrey particularly affected by summer flash flooding.
Surge Update: Flash flooding in the Midlands
Crawford is responding to claims from flash flooding in the Midlands following prolonged periods of heavy, thundery rain over the weekend but is advising clients it has capacity for more claims.    Torrential rain brought havoc to the region with people trapped in cars and homes were waterlogged by what has been described as the worst flooding in eight years.
Market Update: Crawford ready to help Fort McMurray
Crawford & Company has mobilised up to 200 employees in readiness for the lifting of a city‐wide evacuation for the town of Fort McMurray, Alberta, after devastating wildfires have continued to burn across the region.
Market Update: Wildfire rages through Fort McMurray
Wildfire tore through the Canadian city of Fort McMurray overnight as authorities raced to complete the evacuation of the entire city of 60,000 people, fearful that hot, dry winds forecast for Wednesday would further fan the flames.
Market Update: Floods hit Santiago, Chile
Crawford’s Latin America operations are ready to assist following last weekend’s severe floods which hit the Chilean capital on Saturday 16 April.
Market Update: Rapid response to earthquake in Ecuador
Three days after a devastating earthquake in the central coastal region of Ecuador, adjusters from Crawford & Company’s Ecuadorian operation teamed up with colleagues from neighbouring countries to begin the claims handling process.
Market Update: Ecuador Earthquake
Crawford’s Latin America operations are on high alert following this weekend’s devastating earthquake which struck the country’s central coast on Saturday evening. The magnitude 7.8 earthquake struck at just before 19:00 local time and has sadly led to many hundreds of deaths according to international news reports. Towns and cities including Guayaquil, San Antonio, Cadeate, Loja, Ambato, Manta, Pedernales, Santo Domingo, Libertador Bolivar, and El Oro have been particularly badly affected, while several areas in the capital city Quito have reportedly experienced varying degrees of damage.
Market Update: Japan Earthquake
Crawford’s Asia teams are primed to respond following the magnitude 7.3 earthquake which struck the Kumamoto region of Kyushu, the southernmost main island of Japan, during the early hours of Saturday morning, 16 April. Early indications are of considerable potential disruption to economic activity on top of the tragic loss of life (41 people were confirmed dead by 12:00 BST 18 April), with manufacturing output severely damaged in key industries such as car‐making and electronics. The island is also a busy tourist destination.
Earthquake topples buildings in southern Japan
At least nine people have died and more than 1,000 are injured after a powerful earthquake hit southern Japan, toppling buildings and cutting power supplies.  Officials say more people could be trapped under collapsed buildings.
Surge Update: Storm Katie brings high winds on Easter Monday
Gusts of more than 100 mph battered parts of the UK in the early hours of this morning and winds continue to push towards the North‐East.  The Isle of Wight saw the strongest winds, recording a gust of 106 mph, while snow hit the West Midlands last night.
Market Update: Thunderstorms hit the UAE
Torrential rain, accompanied by thunder and lightning, has drenched the Emirates in the past 10 hours. Some areas are very flooded in Dubai, particularly around the Jebel Ali area, causing gridlocked traffic and cars getting stuck in pools of water.  There is also flooding in Abu Dhabi and the Northern Emirates.
Cyclone Winston – Crawford Responds
Cyclone Winston brought winds of over 320km/h (200mph), torrential rain and waves of up to 12m (40ft) to Fiji.  Cyclone Winston has been described as the most powerful storm to hit the Islands and has tragically left at least 21 people dead.
Market update: Magnitude 6.4 Earthquake, Taiwan
A powerful earthquake struck southern Taiwan early on Saturday, 6 February 2016. The epicentre was at 22.93° N latitude, 120.54° E longitude, near. The tremor measured 6.4 on the Richter scale, and the focal depth was about 16.7 km.
Market Update: Storm Imogen
Storm Imogen made landfall in Southern England on the morning of 8th February, battering coasts with 100mph winds and heavy rain. Southern England and South Wales are expected to face the brunt of the gales, with power lines under threat and road closures considered likely alongside disruption to rail services and some cross‐Channel ferry crossings. 
Surge Update: Storm Henry bringing strong winds & rain
Britain is braced for more high winds and heavy rain as Storm Henry blows in from the Atlantic. Henry is forecast to bring heavy rain across central and western parts of Scotland and possibly the north‐west of England, where rapid snow melting on high ground may exacerbate the risk of flooding.
Surge Update: Storm Gertrude to batter Britain with 90 mph winds
Hurricane force winds of up to 90 mph are battering Scotland as Storm Gertrude arrives. Northern Ireland has also been hit with 70 mph gales bringing down trees and damaging power lines.
Surge Update: Storm Jonas crosses the Atlantic
Heavy rain and gale‐force winds have hit parts of the UK as the storm that brought severe blizzards to the US arrives in the country. This is the remnants of “StormJonas” that dropped approximately 1 metre of snow on the US East Coast.
Surge Update: Colder weather forecast for the UK After a mild and wet December, winter is on its way
As the UK starts to recover from Storms Desmond, Eva and Frank, a colder phase of weather is forecast from today which will continue into next week. The first widespread frost occurred this morning and from Thursday, there will be outbreaks of rain, sleet and snow for parts of the UK.  The snow will be largely confined to higher ground in England and Wales.