Product Liability and Recall

Product Liability and Recall

We offer a fully managed product liability and recall service embracing pre-risk analysis and pre-incident planning, with an investigative approach. This enables genuine claims to be handled sympathetically and the preparation of post loss reviews.

Services Include

  • Structured investigation addressing cause and origin
  • Technical review of legal and policy liability
  • Risk evaluation levels of exposure and mitigation opportunities
  • Subrogation opportunities assessment and the rigorous pursuit of recoveries
  • Use of case strategies to drive claims resolution


  • Reputational issues and commercial interests are recognised and protected
  • Deployment of specialist expertise for special risk
  • Genuine claims are handled sympathetically
  • Integrated claims service regardless of size or complexity of claim


John Buckle
Managing Director
Crawford Specialist Liability Services
T: 0121 200 4397
M: 07718 590018
F: 0121 200 3683

Scott Murray
Area Manager
T: 01132018463
M: 07958782439

Dave Thompson
Area Manager
T: 0191 2111851
M: 0780 2591300

Matthew Mannion
Head of Technical
T: 01661 835 267
M: 07903 733 334