Professional Indemnity

Professional Indemnity

We offer investigation and handling of claims by experienced adjusters who understand the complexities of this arena and who ensure a balance between robust claims investigation and management and commercial considerations and relationship sensitivities of client's customers. We provide nationwide capability with knowledge and experience spanning a broad spectrum of professions including but not exclusively: architecture, accountancy, engineering, forensic science, medicine, law and surveying with dedicated teams providing a locally delivered, national response.

Services Include

Investigation and handling of Professional Indemnity claims to include:

  • Collation of First Notification of Incident likely to give rise to a claim
  • Triage - Screening and filtering of potential claims
  • Monitoring/controlling - events and circumstances where no claim has been made
  • A clear and focused enquiry by experienced adjusters
  • Desk top handling of claims where appropriate
  • Risk assessment
  • Reputational impact management plan
  • Loss resolution plan


  • Knowledge of evolving regulatory framework leading to quality advice
  • Expert advice on large or complex events/claims
  • Efficient and effective handling of small events/claims
  • Full UK coverage - 15 Liability offices
  • Efficient and cost effective
  • Screening and Monitoring
  • Investigation - Desktop or external
  • Access to extensive network of experts in-house

Cost Effectiveness

In addition to our extensive investigation expertise, our efficient processes and cost base lower than that of law firms means we are able to offer a real, cost effective, alternative for part or all of the Professional Indemnity handling process, whilst utilising the highest levels of experience and customer service in this field. Furthermore, the flexibility of our business approach and resources allows us to interact with existing legal providers to ensure the best and most economic overall service is provided to each client based on their specific requirements, reducing costs whilst ensuring excellence in client service.


John Buckle
Managing Director
Crawford Specialist Liability Services
T: 0121 200 4397
M: 07718 590018
F: 0121 200 3683

Scott Murray
Area Manager
T: 01132018463
M: 07958782439

Dave Thompson
Area Manager
T: 0191 2111851
M: 0780 2591300

Matthew Mannion
Head of Technical
T: 01661 835 267
M: 07903 733 334