For Lloyd's & London Market
Working for more than 80% of the Syndicates in the Lloyd's Market, Crawford has the global reach and technical expertise, across all classes of business, to enable us to respond to any type of loss, from the straightforward to the most technically complex. Our dedicated Lloyd's and London team has an in depth understanding of the market and is able to provide a 24 hour response to all enquiries and major incidents. We offer global solutions in three main areas: Claims Services, Business Process Outsourcing, and Consulting.
Claims Services
With the broadest array of services in the industry Crawford can administer virtually any claim function. From accident and health to large-scale complex property and liability losses to individual task assignments, we can configure the services exactly as our clients demand, anywhere and anytime. Our service offerings are unmatched in the industry and include:
Business Process Outsourcing
Crawford offers the most comprehensive claims outsourcing solutions in the industry. We can deliver Business Process Outsourcing (BPO) programs for all aspects of claims management from managed property repair to healthcare management to legal settlement. As competition increases, we believe more companies will seek the efficiencies of claims process outsourcing, trusting Crawford's proven expertise and experience to manage their complex claims. Our services include:
Consulting
The need to harness industry experience and intellectual capital is critical in keeping companies competitive. More than 70 years of experience makes Crawford a powerful ally in the strategic assessment of services such as absence management, internal audits, and counter fraud, providing high-level analyses and value-added insights. Crawford can work through a comprehensive audit process and help design a streamlined and cost-effective solution to meet the varied needs of our clients. We are knowledgeable of the entire claims process and can put our experience and systems to work helping clients succeed in planning and meeting their goals and targets. Our services include:
Binding Authority
Crawford has a thorough knowledge of claims handling requirements under a Binding Authority program. We are fully conversant with Lloyd's Minimum Standards and Lloyd's Claims Reporting Standards. Our teams can handle as much or as little of the claims process as our clients require including:
- First Notification of Loss
- Delegated Authority
- Loss adjusting
- Control and management of third party experts
- Bordereau production (compliant with Lloyd's Reporting Standards)
- Loss Fund Management
Our systems provide real time access to claims information and can provide bespoke Management Information. But most importantly, our teams understand the need to build and foster relationships with all involved parties from the Syndicates to Coverholders and from Brokers to the Insured to ensure the highest service delivery standards and protect our clients' reputations.
Contact Us
Richard Day
Vice President, Lloyd's and London Market
T: +44 (0) 20 7265 4014
M: +44(0)7827 879138
E: Richard.day@crawco.co.uk
Rebecca Williams
Lloyd's and London Market Liaison
T: +44 (0)20 7265 7160
M: +44 (0) 7585 904006
E: rebecca.williams@crawco.co.uk